Customer Support Agent - Italy

Permanent employee, Full-time · Aklamio Berlin

Job details
  • Flexibility: home office policy and flexible working hours
  • Balance: 28 days of vacation and a gym subscription to take care of yourself
  • Challenge: an international and fast-growing company that develops with you
  • Belonging: scheduled breakfasts, shuffle lunch, team events. Team building is for us fundamental
  • You are the first contact person for our users and handle all customer's requests in a friendly and competent way via email or phone (inbound)
  • You are responsible for ensuring the user's satisfaction by identifying and solving the user's inquiries as well as by communicating with internal departments
  • You handle the follow-up support process in cooperation with the Aklamio B2B partners
  • As part of the customer support team, you assist with the continuous improvement of internal processes
  • You have 1-2 years of professional work experience in the field of B2C Customer Support
  • You have excellent knowledge of English and Italian
  • You have excellent communication skills, and you enjoy to deal with customers
  • Familiar with Microsoft Office
  • Experience with Zendesk or a similar communication tool is required
About us
At Aklamio, we believe that customers, their networks, and the power of word-of-mouth are a company’s best assets. Aklamio is the driving force behind the referral marketing programs of 300+ international brands. With our Software-as-a-Service solution, we help our partners identify, reward and convert loyal customers into brand advocates. We help them boost their sales through our unique approach to word-of-mouth referrals.

Founded in 2011, Aklamio has become Europe’s most successful referral marketing solution with offices in Berlin, London, Paris, and Madrid. Aklamio was ranked 2nd fastest growing technology startup in Germany (Financial Times, Europe’s 1000 Fastest Growing Companies, 2019) with minimal external funding.

Why You Should Join Us:
Become part of an excellent team in one of Europe’s fastest-growing and most exciting startups. We offer many possibilities for development in an international environment with flat hierarchies and fast decision making. Spirit of innovation, creativity, and passion are our top priorities!

Ready to join? Send us your application!
Your application
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